After-sales service (or customer service) is provided by the artist or the gallery should something go wrong after the sale of the painting. And my guess is your next question might be: “What could possibly go wrong?”
In fact, several things can go wrong, often because conditions in your home are inevitably very different from those in the artist’s studio or gallery. I’ll mention a few examples:
1. The image could slip from its mount (usually only in the first three months)
2. The frame’s mitred corners can become detached. Even if it’s only slightly, this is enough to cause a distraction and take away the pleasure the painting gives you.
Again I am talking about a relatively short period of time,
You will need to ask what the after sales service is.
In my studio when a patron buys a painting I offer the following:
1. Full documentation: a photo or slide of the painting for my patron’s record and insurance purposes; a short biography; the receipt giving the full price paid for the painting, and the exhibiting history of the painting (if there is one)
2. My patron has the opportunity to exchange work that he/she has bought in the past for new or larger works. The exchange is done on the original price of the purchased painting
3. My paintings are framed to conservation level, the level used by museums
My last post on How to choose a painting will review the information that’s been covered. In the meantime, leave me your questions and anything you think I should add onto this e-course.
Until then, warm regards,
Marie
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